Delivery Information

  SHIPPING TIMES

NB: Orders placed after 12pm Friday 22nd August will be processed on Tuesday 26th August due to the Summer Bank Holiday on Monday 25th August.

PLEASE NOTE ORDERS CANNOT BE DISPATCHED ON WEEKENDS AND BANK HOLIDAYS

Please check the listing when purchasing - all pieces are ready to ship unless they are Made to Order where the listing will say Order Now with the delivery timelines below it.

Standard orders are shipped within 2-3 business days and arrive within 4-6 business days. 

Express Next Day Delivery orders placed before 12 noon (GMT) will be shipped the same working day and will arrive the next working day by 1pm. Orders placed after 12 noon (GMT) will be dispatched the following working day. 

If you do not see the size of a ring that you want or a specific design please enquire about custom options. You can call the London store on +44 (0)203 669 0211 or email us on info@rachelentwistle.co.uk to check. 

  COLLECT IN STORE

FREE   Collect in store at our Shoreditch, London Store.

We will send you an email as soon as your piece is ready to collect, this is usually the same working day unless it is a made to order piece. 

If you do need to collect your design urgently please get in touch and we can confirm availability. You can call the store on +44 (0)203 669 0211 or email us on info@rachelentwistle.co.uk to check. 

  UK DELIVERY

 FREE Standard delivery for orders over £100 takes 2-4 working days. 

£4.95 Standard Delivery for orders under £100, takes 2-4 working days.

£10 EXPRESS Next Day Delivery for orders placed before 12 noon (GMT), takes 1 working day.

    Tracking details will be sent when your order is dispatched, you will need to sign for your parcel. Sent with Royal Mail. 

  EU DELIVERY

Please note there are no additional taxes for EU orders. 

        FREE Standard shipping with Fedex Over £200 orders (All taxes included) takes 4-7 working days

        £25 For orders under £200 Via FedEx (All taxes included) takes 4-7 working days

       £25 EXPRESS Fedex Delivery for orders over £100 (All taxes included) takes 1-3 working days

       £30 EXPRESS FedEx Delivery for orders under £100 (All taxes included) takes 1-3 working days

  USA, Canada 

       FREE Standard Shipping for orders over £200, takes 3-7 working days

        £15 Standard Shipping for orders under £200, takes 3-7 working days

       £25 EXPRESS Delivery for orders over £100, takes 1-3 working days.

      £30 EXPRESS FedEx Delivery for orders under £100, takes 1-3 working days

Please see information on customs and duties below.

  Australia & New Zealand

      FREE Standard shipping on orders over £200, takes 7-14 working days 

      £15 For orders under £200, takes 7-14 working days

      £25 FEDEX EXPRESS Delivery takes 3-7 working days 

      Please see information on customs and duties below 

  REST OF WORLD

 FREE Standard shipping on orders over £200 takes between 4-10 working days depending on your country  

 £30 For orders under £200 takes 4-10 working days

 £30 EXPRESS Delivery for orders over £100, takes 2-6 working days depending on your country

£35 EXPRESS FedEx Delivery for orders under £100, takes 2-6 working days depending on your country

Please see information on customs and duties below

  CUSTOMS AND DUTIES

Please note that recipients outside the UK and the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.

  RECEIPT

Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery. In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received. UK orders are sent with Royal Mail. All International orders are sent with Fedex.