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  • Worldwide Delivery Available | Free Shipping on UK orders over £95

Delivery Information

 

SHIPPING TIMES/ MAKING TIME

All pieces of Rachel Entwistle Jewellery are made in our studio here in London. We often have the full range of pieces in stock or ready to be finished for online orders, but occasionally we have to assemble or finish something after you place your order.

Silver Designs will be Shipped 1-4 working days after placing your order.

Gold Vermeil designs will be Shipped 1-6 working days after placing your order.

Stone Set and Solid Gold pieces will be shipped 1-3 weeks after placing your order.

All items are shipped in the UK via Royal Mail Special Delivery and International Orders a Signed for Service. Express Worlwide Shipping options are available via DHL but do take into account the making times outlined above. 

If you do need your design urgently please get in touch and we will speed things up as much as possible. You can call the store on +44 (0)203 566 8777 or email us on info@rachelentwistle.co.uk to check. 

 

COLLECT IN STORE

FREE   Collect in store at our Shoreditch, London Store.

We will send you an email as soon as your piece is ready to collect, this is usually within 2 working days but may take up to 6 working days if we have to make the design.

If you do need to collect your design urgently please get in touch and we can confirm availability. You can call the store on+44 (0)203 566 8777 or email us on info@rachelentwistle.co.uk to check. 

Details about our store including our full address and contact details can be found here : http://rachelentwistle.co.uk/pages/contact

 

UK DELIVERY

FREE    Standard Delivery - Royal Mail Special on UK orders over £95. Delivery takes 2-7 working days.
This service is a secure signed for and insured service. 

£ 5.00  Standard Delivery - Royal Mail Special on UK orders over £95. Delivery takes 2-7 working days.This service is a secure signed for and insured service. 

£ 7.00  Express Delivery - Royal Mail Special. Delivery takes 2-3 working days. This service is a secure signed for and insured service.

 

EU DELIVERY

Please also read our Section above General Shipping/ Making Time 

FREE    STANDARD Delivery on International orders over £120 via Royal Mail Standard International Signed for service. Delivery takes 5-12 working days.

£ 8.00  STANDARD Royal Mail International Signed for service. Delivery takes up to 5-12 working days.

£ 14.00  EXPRESS Shipping on orders over £120 via DHL Courier. Delivery takes 1-3 working days.

£25.00 EXPRESS Shipping via DHL Courier. Delivery takes 1-3 working days.

 

REST OF WORLD

FREE     STANDARD Delivery on International orders over £120 via Royal Mail Standard International Signed for. Delivery takes up to 7-14 working days (Please note USA and some countries can take longer due to customs regulations and delays).

£ 8.00   STANDARD Royal Mail International Signed for Service. Delivery takes up to 7-14 working days. (Please note USA and some countries can take longer due to customs regulations and delays).

£ 14.00   EXPRESS Shipping on orders over £120 via DHL Courier. Delivery takes 2-5 working days. (Please note USA and some countries can take longer due to customs regulations and delays).

£25.00  EXPRESS Shipping via DHL Courier. Delivery takes 2-5 working days. (Please note USA and some countries can take longer due to customs regulations and delays).

 

CUSTOMS AND DUTIES

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.

 

RECEIPT

Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received.