Delivery Information
XMAS Dates:
28th November - Last Made-to-Order deadline for Silver and Gold Vermeil designs before Christmas.
14th December- Last International Express shipping date before Christmas.
20th December - Last UK Express shipping date before Christmas
We advise all customers who are ordering Made to Order designs to opt for Express Shipping to ensure your order gets to you in time for Xmas.
SHIPPING TIMES
Please check the listing when purchasing - all pieces are ready to ship unless stated Made to Order.
Standard orders are shipped within 2-3 business days.
Express orders will be shipped within 1-2 business days.
If you do not see the size of a ring that you want or a specific design please enquire about custom options. You can call the London store on +44 (0)203 669 0211 or email us on info@rachelentwistle.co.uk to check.
COLLECT IN STORE
FREE Collect in store at our Shoreditch, London Store.
We will send you an email as soon as your piece is ready to collect, this is usually the same working day unless it is a made to order piece.
If you do need to collect your design urgently please get in touch and we can confirm availability. You can call the store on +44 (0)203 669 0211 or email us on info@rachelentwistle.co.uk to check.
UK DELIVERY
FREE Standard delivery for orders over £100 takes 2-4 working days.
£4.95 Standard Delivery for orders under £100, takes 2-4 working days.
£4.95 EXPRESS Delivery for orders over £100 takes 1-2 working days.
£7 EXPRESS Delivery for orders under £100 takes 1-2 working days.
Tracking details will be sent you will need to sign for your parcel. Sent with Royal Mail.
EU DELIVERY
Please note there are no additional taxes for EU orders.
FREE shipping with Fedex Over £100 orders (All taxes included) takes 4-7 working days
£12 For orders under £100 Via FedEx (All taxes included) takes 4-7 working days
£7 EXPRESS Fedex Delivery for orders over £100 (All taxes included) takes 1-3 working days
£15 EXPRESS FedEx Delivery for orders under £100 (All taxes included) takes 1-3 working days
USA, Canada
FREE Standard Shipping for with Fedex for orders over £100, takes 3-7 working days
£10 Standard Shipping for orders under £100 Via FedEx, takes 3-7 working days
£5 EXPRESS Delivery for orders over £100, takes 1-3 working days.
£15 EXPRESS FedEx Delivery for orders under £100, takes 1-3 working days
Please see information on customs and duties below.
Australia & New Zealand
FREE Standard shipping on orders over £100, takes 7-14 working days
£10 For orders under £100, takes 7-14 working days
£22 EXPRESS Delivery takes 3-7 working days
Please see information on customs and duties below
REST OF WORLD
FREE Standard shipping on orders over £100 takes between 4-10 working days depending on your country
£10 For orders under £100 takes 4-10 working days
£10 EXPRESS Delivery for orders over £100, takes 2-6 working days depending on your country
£15 EXPRESS FedEx Delivery for orders under £100, takes 2-6 working days depending on your country
Please see information on customs and duties below
CUSTOMS AND DUTIES
Please note that recipients outside the UK and the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.
RECEIPT
Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery. In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received. UK orders are sent with Royal Mail. All International orders are sent with Fedex.