FAQ

What is Gold Vermeil?

 

Gold Vermeil is gold plated sterling silver. Our gold plated pieces use the best quality materials, sterling silver and 18ct gold to give you a durable version of our designs at a lower price point. If you are not ready to invest in solid gold but would love to wear our pieces, Gold Vermeil is the best option you can go for. 

 

Gold Vermeil pieces, contrary to popular belief, will not chip off or discolour your hands, however after continuous wear, the gold plating does fade, which will eventually result in the colour of silver showing through. This will make your piece look less yellow after a while. Rings are the fastest wearing of all gold plated pieces because they have so much contact and wear when worn.

 

Do you do replating? 

 

Yes We offer affordable replating services on all our products, please get in touch to arrange with us.

 

Can I exchange my product for something else?

 

If you would like to return an item we are happy to discuss an exchange up to 30 days from receipt of your order provided the item* is unworn, in perfect condition and in the original packaging. 

 *this does not apply to earrings

 

What is you refund policy?

 

You have a right to return* an item you are unhappy with for a full refund within 14 days of receiving your order provided the item is unworn, in perfect condition and in the original packaging.

 Please refer to our returns and exchanges section to see more. 

 

I can’t see my ring size!

 

If your ring size is not listed on our site, we still might be able to make it for you for an extra charge. Please get in touch with us here with the name of the product and your size and we can let you know if we can do a custom fit for you. 

 

I’m buying a gift, but I don’t know the ring size! 

 

If shopping for a gift and considering rings, we recommend that you go for one of the general sizes we have in stock and order a ring sizer along with the product. If the item you purchased doesn’t fit, we can swap it for the right size that you measured with the ring sizer (provided that the product is unworn and in perfect condition). 

 

I’m not sure if the size I ordered will fit perfectly. Can I swap sizes? 

 

Yes, we can swap your ring to another size, provided that it’s a size we carry and have the ability to make. The ring returned must be unworn and in perfect condition. 

 

Can you make your products in Solid Gold? 

 

Many of our Gold products already have 9ct and 18ct solid gold listed as an option for the material. If the design you are interested in doesn’t have this option, please get in touch with us and we will get back to you with a quote as soon as we can. 

 

Repairs

 

We do repairs for our own designs for free in the first 6 months after purchasing and a small charge afterwards, depending on the nature of the damage. Please get in touch with us if you have any issues and we will do our best to resolve it as quickly as we can.

 

Do you do gift vouchers?

 

Yes we do gift vouchers. There is a gift voucher listing on the site or you can contact us directly.

https://rachelentwistle.co.uk/products/general-gift-card?_pos=1&_sid=f50ec4ba0&_ss=r

 

How long do Made to Order pieces take to make?

 

Each Made to Order piece has a different making time. This is outlined on the individual product listing next to the Made to Order notice.

 

Am I able to return or exchange a made to order piece?

 

Yes you are able to exchange a Made to Order piece if it is one of our standard sizes and is listed as an option in our drop down. Custom sizes and solid gold Made to order pieces are excluded from our returns policy but we can also help with adjusting sizing after purchase.

 

How does Klarna work?

 

To see the most frequently asked questions on Klarna, please click here.