We hope you are completely satisfied with your purchase. If you are not happy with your jewellery or you have received a faulty item, please see our policies below regarding the return, exchange or refund of your item and items that are non-returnable.
If you would like to return an item we are happy to discuss an exchange up to 30 days from receipt of your order provided the item* is unworn, in perfect condition and in the original packaging.
*this does not apply to earrings or sale items
You have a right to return* an item you are unhappy with for a full refund within 30 days of receiving your order provided the item is unworn, in perfect condition and in the original packaging. Please note Rachel Entwistle Jewellery does not refund postage and packaging charges, or any tax and duties payable outside of the EU.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 14 days of receipt of the return.
We are unable to accept refunds, on jewellery collected from the store using the Click and Collect service. Please instead return the jewellery to the store for an exchange within 28 days of collection.
XMAS RETURNS: We can accept returns on christmas gifts until the end of January. Conditions of returns as described above.
SALE ITEMS: We can accept returns of sale items* for a refund or exchange within 7 days of receiving your order provided the item is unworn and in it's original condition.
*this does not apply to earrings, sale items and exceptions below
FAULTY GOODS RETURNS
You are entitled to a full refund on any faulty goods within 30 days of purchase. If you return a faulty item after this date and within a reasonable time frame you will be entitled to a repair or exchange on your item.
RETURNS POSTAGE COSTS
Postage costs of sending any product back to us falls with the customer.
Please package your product securely in it's original packaging or other appropriate packaging which will protect it. We advise to send your parcel with a tracked and insured service for your own protection, as we cannot take responsibility for any items lost, damaged or stolen in transit.
Please email us at email@example.com before posting any item back to us so we can process your request. Quote your name and address, details of product and reason for return. We will then advise on how to proceed.
We are unable to accept returns that have not been agreed prior to shipping.
We regret that in compliance with the current UK Health and Hygiene regulations, we cannot accept the return of pierced items such as earrings or piercings. This does not affect your statutory rights.
BESPOKE AND LIMITED EDITION JEWELLERY
Bespoke jewellery items or pieces with custom alterations that were made to order are also not entitled to a refund or exchange. Most items labeled as "Limited Edition" are also non-returnable.
9ct & 18ct GOLD PIECES
All of our 9ct and 18ct Gold pieces are made to order and are non-returnable or refundable.
Please check by emailing firstname.lastname@example.org if you are concerned.
If your are posting us any returns, please send to our store address:
Rachel Entwistle® , 5a Club Row, Shoreditch, London, E1 6JX