ASSISTANCE & CUSTOMER CARE

Treat your jewellery with the love it deserves by storing each piece individually. This prevents scratches and keeps chains from tangling. Fasten all chains and close hoop earrings before putting them away. To minimise tarnishing and oxidation—natural processes for silver and gold vermeil—store your jewellery in airtight bags. This simple step keeps your pieces shining by limiting exposure to air.

Keep your jewellery sparkling by avoiding exposure to water and chemicals. We recommend removing gold vermeil pieces before swimming, showering, or washing your hands. Chlorine, saltwater, perfumes, and lotions can tarnish and dull your jewellery. Remember to take off your pieces before sleeping to prevent unnecessary wear and tear.

Restore your jewellery's shine with a soft, non-abrasive cloth to gently polish away light oxidation. This simple method helps maintain the shine of your special items.

Our gold vermeil jewellery features a durable, high-micron layer of gold plating over sterling silver. While this plating is designed to last, it will naturally wear over time, especially on rings. Earrings and necklaces generally endure less wear.

We offer an affordable re-plating service to keep your pieces looking brand new; feel free to enquire about this service by contacting our customer service team.

Accidents happen, but that doesn't mean your jewellery's story has to end. If your piece becomes damaged or broken, we're here to help. Most issues can be repaired, ensuring you can continue to enjoy your jewellery for years to come. Contact us in-store or via email to discuss repairs.