ASSISTANCE & CUSTOMER CARE

FREE Collect in store at our Shoreditch, London Store.

We will send you an email as soon as your piece is ready to collect, this is usually the same working day unless it is a made to order piece.

If you do need to collect your design urgently please get in touch and we can confirm availability.

FREE Standard delivery for orders over £100 takes 2-4 working days

£4.95 Standard Delivery for orders under £100, takes 2-4 working days

£7 EXPRESS Delivery for orders over £100 takes 1-2 working days

£10 EXPRESS Delivery for orders under £100 takes 1-2 working days.

Tracking details will be sent you will need to sign for your parcel. Sent with Royal Mail.

Please note there are no additional taxes for EU orders.

FREE Standard shipping with Fedex Over £200 orders (All taxes included) takes 4-7 working days

£25 For orders under £200 Via FedEx (All taxes included) takes 4-7 working days

£25 EXPRESS Fedex Delivery for orders over £100 (All taxes included) takes 1-3 working days

£30 EXPRESS FedEx Delivery for orders under £100 (All taxes included) takes 1-3 working days

FREE Standard Shipping for orders over £200, takes 3-7 working days

£15 Standard Shipping for orders under £200, takes 3-7 working days

£25 EXPRESS Delivery for orders over £100, takes 1-3 working days

£30 EXPRESS FedEx Delivery for orders under £100, takes 1-3 working days

Please see information on customs and duties below

FREE Standard shipping on orders over £200, takes 7-14 working days

£15 For orders under £200, takes 7-14 working days

£25 FEDEX EXPRESS Delivery takes 3-7 working days

Please see information on customs and duties below

FREE Standard shipping on orders over £200 takes between 4-10 working days depending on your country

£30 For orders under £200 takes 4-10 working days

£30 EXPRESS Delivery for orders over £100, takes 2-6 working days depending on your country

£35 EXPRESS FedEx Delivery for orders under £100, takes 2-6 working days depending on your country

Please see information on customs and duties below

Please note that recipients outside the UK and the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather.

The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.

Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery.

In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received.

UK orders are sent with Royal Mail.

All International orders are sent with Fedex.

Ready to ship pieces are dispatched 2-3 working days after your order is placed.

Please note: orders that contain ready to ship and made-to-order items will be dispatched after all the items in the order are ready unless you opt for additional shipping payments.

All made-to-order items will be shipped once we have finished making them in our workshop. This will be between 3 and 7 weeks depending on the piece. Please see the listing for an accurate timeframe for this.