ASSISTANCE & CUSTOMER CARE

FREE Collect in store at our Shoreditch, London Store.

We will send you an email as soon as your piece is ready to collect, this is usually the same working day unless it is a made to order piece.

If you do need to collect your design urgently please get in touch and we can confirm availability.

FREE Standard Delivery for orders over £100, takes 5-7 working days

£4.95 Standard Delivery for orders under £100, takes 5-7 working days

£10 EXPRESS Next Day Delivery for orders placed before 12 noon (GMT), takes 1 working day. Orders placed after 12 noon (GMT) will be dispatched the following working day. Please note we do not offer next day delivery for orders to arrive on weekends and bank holidays.

Tracking details will be sent you will need to sign for your parcel. Sent with Royal Mail.

FREE Shipping for orders over £300, takes 2-8 working days

£25 Shipping for orders under £300, takes 2-8 working days

Please see information on customs and duties below.

Please note that due to recent changes in the US importing rules, there may be additional delays in delivery and impacted import taxes and duties.

FREE Shipping for orders over £300, takes 2-8 working days

£25 Shipping for orders under £300, takes 2-8 working days

Please see information on customs and duties below

FREE Standard shipping on orders over £300, takes 8-14 working days

£20 For orders under £300, takes 8-14 working days

£30 EXPRESS Delivery takes 4-7 working days

Please see information on customs and duties below

FREE shipping on orders over £300 takes between 3-10 working days depending on your country

£35 For orders under £300 takes 3-10 working days

Please see information on customs and duties below,

Customs & Duties Information

UK orders

No customs and duties for delivery to the UK.

EU Orders

Orders placed from within the EU will not be subject to additional customs duties or import charges.

All Other Countries

For all orders shipped outside the UK and EU, including those paid in other currencies, recipients will be responsible for any import duties, clearance fees, brokerage charges, or other additional costs. We operate on a Delivered Duty Unpaid (DDU) basis, meaning these fees are not included in your order total and must be paid by the recipient upon delivery.

Please note that shipments may occasionally be delayed due to customs processing or weather conditions.

Important: Customers are responsible for providing any information required by customs to clear the goods. We strongly recommend contacting either us or your local customs office before placing your order if you have any concerns about potential charges.

Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery.

In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received.

UK orders are sent with Royal Mail.

All International orders are sent with Fedex.

Ready to ship pieces are dispatched 2-3 working days after your order is placed, unless you have selected Express shipping and placed your order before 12 noon (GMT), these will be dispatched the same working day - only applicable to UK deliveries. All made-to-order items will be shipped once we have finished making them in our workshop. Please see the listing for an accurate timeframe for this.

Please note: orders that contain ready to ship and made-to-order items will be dispatched after all the items in the order are ready unless you opt for additional shipping payments.

All made-to-order items will be shipped once we have finished making them in our workshop. This will be between 3 and 7 weeks depending on the piece. Please see the listing for an accurate timeframe for this.