FREE Collect in store at our Shoreditch, London Store.

We will send you an email as soon as your piece is ready to collect, this is usually the same working day unless it is a made to order piece.

If you do need to collect your design urgently please get in touch and we can confirm availability.

FREE Standard delivery for orders over £100 takes 2-4 working days

£4.95 Standard Delivery for orders under £100, takes 2-4 working days

£7 EXPRESS Delivery for orders over £100 takes 1-2 working days

£10 EXPRESS Delivery for orders under £100 takes 1-2 working days.

Tracking details will be sent you will need to sign for your parcel. Sent with Royal Mail.

Please note there are no additional taxes for EU orders.

FREE Standard shipping with Fedex Over £200 orders (All taxes included) takes 4-7 working days

£25 For orders under £200 Via FedEx (All taxes included) takes 4-7 working days

£25 EXPRESS Fedex Delivery for orders over £100 (All taxes included) takes 1-3 working days

£30 EXPRESS FedEx Delivery for orders under £100 (All taxes included) takes 1-3 working days

FREE Standard Shipping for orders over £200, takes 3-7 working days

£15 Standard Shipping for orders under £200, takes 3-7 working days

£25 EXPRESS Delivery for orders over £100, takes 1-3 working days

£30 EXPRESS FedEx Delivery for orders under £100, takes 1-3 working days

Please see information on customs and duties below

FREE Standard shipping on orders over £200, takes 7-14 working days

£15 For orders under £200, takes 7-14 working days

£25 FEDEX EXPRESS Delivery takes 3-7 working days

Please see information on customs and duties below

FREE Standard shipping on orders over £200 takes between 4-10 working days depending on your country

£30 For orders under £200 takes 4-10 working days

£30 EXPRESS Delivery for orders over £100, takes 2-6 working days depending on your country

£35 EXPRESS FedEx Delivery for orders under £100, takes 2-6 working days depending on your country

Please see information on customs and duties below

Please note that recipients outside the UK and the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather.

The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.

Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery.

In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received.

UK orders are sent with Royal Mail.

All International orders are sent with Fedex.

Ready to ship pieces are dispatched 2-3 working days after your order is placed.

Please note: orders that contain ready to ship and made-to-order items will be dispatched after all the items in the order are ready unless you opt for additional shipping payments.

All made-to-order items will be shipped once we have finished making them in our workshop. This will be between 3 and 7 weeks depending on the piece. Please see the listing for an accurate timeframe for this.

Gold Vermeil is gold plated sterling silver. Our gold plated pieces use the best quality materials, sterling silver and 18ct gold to give you a durable version of our designs at a lower price point. If you are not ready to invest in solid gold but would love to wear our pieces, Gold Vermeil is the best option you can go for. 
Gold Vermeil pieces, contrary to popular belief, will not chip off or discolour your hands, however after continuous wear, the gold plating does fade, which will eventually result in the colour of silver showing through. This will make your piece look less yellow after a while. Rings are the fastest wearing of all gold plated pieces because they have so much contact and wear when worn.

Many of our Gold products already have solid gold listings in 9ct and 18ct options. If the design you are interested in doesn’t have this option, please get in touch with us and we will get back to you with a quote as soon as we can.

Each Made to Order piece has a different making time. This is outlined on the individual product listing next to the Made to Order notice.

You have the right to return an item* for a full refund within 30 days of receiving your order, provided the item is unworn, in perfect condition, and in its original packaging. Please refer to our returns and exchanges section for more details.

*does not include earrings, Solid gold pieces or Sale items

Yes, you can exchange a made-to-order piece if it is one of our standard sizes and listed as an option. Custom sizes and solid gold made-to-order pieces are excluded from our returns policy, but we can assist with size adjustments after purchase.

What is the difference between customisable and bespoke? Customisable designs are existing Rachel Entwistle designs for example from the Ritual Edit where you can choose your gemstone and carat of gold. This means you get a unique design at an accessible price range. These pieces take 6-7 weeks to make. Bespoke is a fully unique design created from scratch for you. We will guide you through the design process and then create your truly one of a kind piece. Price ranges can vary for all bespoke designs dependent on materials. And the process can take up to 12 weeks.

Yes, we can exchange your ring for another size, provided it’s a size we stock and can make. The returned ring must be unworn and in perfect condition.

Please note solid gold made-to-order pieces are excluded from our returns policy, but we can assist with size adjustments after purchase.

Please refer to our ring size guide for help. If buying a ring as a gift, we recommend choosing a general size and ordering a ring sizer. If the ring doesn’t fit, we can exchange* it for the correct size (provided it is unworn and in perfect condition).

*Please note we cannot exchange solid gold items, but we can assist you with resizing if needed. Please reach out to our team for more information.

If your ring size is not listed on our site, we might be able to make it for you for an extra charge. Please get in touch with the product name and your size, and we can discuss a custom fit.

We are happy to discuss an exchange up to 30 days from receipt of your order, provided the item* is unworn, in perfect condition, and in its original packaging.

*This excludes earrings, solid gold items, bespoke, personalised items, or sale items.

Many of our solid gold pieces are customisable; we can change the stone or add an engraving, for example. We also offer bespoke services for those looking to create a personalised piece. Please contact us to discuss your vision, and our design team will work with you to bring it to life.

Our collections feature high-quality materials, including gold, silver, emeralds, rubies, onyx, tourmaline, pearls, and many more. Each material is carefully selected to enhance the story and aesthetic of each piece. Each product description shows what material is used in a piece.

Absolutely! Our flagship store is located in Shoreditch, London. We invite you to visit us to experience our collections firsthand and to discover the stories behind each unique piece.

We provide repairs for our own designs for a small fee, depending on the nature of the damage. Please get in touch with us if you have any issues, and we will do our best to resolve them as quickly as possible.

Yes, we offer affordable replating services on all our products. Please contact us to arrange this service.

To ensure the longevity of your jewellery, we recommend storing each piece separately to prevent scratches. Avoid exposure to harsh chemicals and water. To clean, gently polish with a soft cloth and store in a cool, dry place. Please see our jewellery care page for more information.